Resolved
Robert C Con

Resolved: Okay store, shoes are good quality

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Updated by user Dec 21, 2023

Used hair dryer to stretch shoes.

Original review Dec 21, 2023
My shoes that arrived were somewhat small on my feet. I think there shoe size ran small. Return policy and contacting customer service was somewhat confusing, mostly because Im elderly and not very computer savvy. I placed shoe trees in the shoes and ran a hair dryer on the shoes as I slowly extended the shoe trees. I was finally able to stretch the shoes so they fit better, not perfect but good enough for comfort. Thank you & have a wonderful Christmas!!
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Pros:
  • Customer service was confusing for an elderly man
Cons:
  • Shoes might tend to run small

User's recommendation: Careful to measure your foot, don’t just trust the shoe size you used for over 60 years

Resolved
Lani Y Cnx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Wine Table

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SweetieCathy - Wine Table
Updated by user Jan 30, 2023

Company fixed the issue and I have been provided with partial refund. I was contacted by the company in a few email and they decided to provide a partial refund.

Original review Jan 26, 2023
I was unaware that assembly was required and there are no directions. In order for this to work properly, wood glue is also needed to keep the table attached to the stand. I am not sure that this was a good purchase. Customer Service stated that assembly is not required. The picture states otherwise. There is no fiberglass post to install in the ground. The entire assembly is wooden. Pictures show that the wine table can be flipped down but there are two screws and two bolts provided. In order for this to work, one of the screws has to be removed and reinserted.
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Loss:
$70
Pros:
  • Products shown are attractive
Cons:
  • Products are coming from china so there is a long delivery time

Preferred solution: The actual product that was described on the website.

User's recommendation: Do not purchase unless you want to be disappointed.

1 comment
Lani Y Cnx

UPDATE - SweetieCathy has provided a partial refund because their product was not properly represented in the description. The company stated that I ordered the basic model when there actually was only one model to choose.

Bob B Hbs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order 39471

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Where is my order you shipped on 5/39/23. Today is 6/23/33 and still no order. You took my money now give me my product -and your *** tracking system is about as worthless as your company sweetie Cathy
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Loss:
$53
Cons:
  • Comes from china

Preferred solution: Deliver product or service ordered

Tyliah Yzp
map-marker Monroe, Georgia

SweetieCathy delivered my order on 4 pairs of shoes, 2mens 2 women's

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I was able to reach the warehouse with my order number with little trouble, received notice of status day to day delivered one May 20,2023, second should be May 21, 2023 Doris Brown Jasper, GeorgiaI Order # 39244
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User's recommendation: I recommend

Gary S Jld

Horrible customer service.

Ordered my shoes 3 wks ago and they sent me an email 2 wks ago and they said they have shipped. Havent heard back from them since. Ive emailed them several times and had no response. Im thinking Ive been scammed. Cannot recommend this company. Terrible customer service and cant find a number to call them. Maybe better business bureau is may next call
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Loss:
$45
Cons:
  • Awful customer service and terrible follow up

Preferred solution: Deliver product or service ordered

User's recommendation: Cannot recommend

Nancy S Wrp

I haven't gotten my shoes yet!!

I have been so excited about these new shoes and I have been waiting for quite awhile..please check on them for me...my name is Nancy Standard!! They are the Breathable orthopedic lightweight & ultra comfortable shoes in gray..
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Loss:
$46
Pros:
  • Delivery

Preferred solution: Deliver product or service ordered

Ruben A Oxo

Never received product

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I never received product. I tried to contact the company multiple times. Unfortunately I never got a response.. I literally got robbed
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Loss:
$50
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Not worth it

Wendell Vvn
map-marker Faribault, Minnesota

Unhappy with shoes I ordered. Followed return/refund policy guidelines.

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They want to refund only 40% of the amount I paid!! Oh! But I can keep the product I don't want!! Find a better company to shop at. Upset customer.
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User's recommendation: Fraudulent. Shop Elsewhere.

James B Gxf
map-marker Nashua, New Hampshire

Inferior product

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After waiting 4 weeks for my boots I received a pair of ankle high slippers I notified them and explained that the boots were of poor quality the size was 2sizes bigger then ordered. I then asked for a refund. They said they would refund my account when they received them. You have to send to Hong Kong. It would cost more than it costs. They ended up giving me 40 0/0 b as back. Don't buy anything from them.
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Loss:
$31
Pros:
  • Cant find any
Cons:
  • More like scam artists than business

Preferred solution: Full refund

User's recommendation: Stay clear of this scam

Anonymous
map-marker Nashua, New Hampshire

Inferior product lying about description

Got a pair supposedly warm winter boots. They were basically slippers. If you wore them out in snow your feet would fall off. The size wasn't even close. Made of cheap quality. Tried to return them. They told me fine send them back to china. The shipping cost would have been 26.00. They refunded me 18.00 so it costs me 31.00 for something I can't wear . Stay away from them.
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Anonymous
map-marker El Paso, Texas

Dishonest

Returns must be sent to China meaning that postage costs more than the product. Sizing chart is very inaccurate
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User's recommendation: Don’t buy from them

Anonymous
map-marker Worcester, Massachusetts

Need to change shoe size for recent order placed prior to shipping

Hello, recently placed an order #31441. I ordered the incorrect size. All four shoe sizes should be size US/10 and not US/10.5. Please confirm the change in shoe size for my order #31441. Thank you. Andre' Benson
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Richard F Yfk
map-marker Peabody, Massachusetts

Don't BUY

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Inferior Product, Inaccurate size chart, TERRIBLE SERVICE. DISHONEST.

Agrees to replace shoe if you pay the shipping for the new pair. You can keep the first pair. The shipping cost for the first pair was under 7.00. The shipping for the replacement pair is over 40.00.

What does that say about the shoe quality and their honesty. I'm out the money for the first pair. I agreed to pay the shipping for the second pair if it was the same shipping cost. She will let you keep the first pair if you pay the over $Stay away D40 for the second pair.

She's still making a profit. What does that tell you about the quality of the shoe. Okay now you have 2 pairs of junk and out nearly 80.00 plus. You can buy a real decent pair of shoes and try them on first for that money.

It's better than owning junk, something you wouldn't even want to re-gift. You would appear cheap that you're passing on junk.

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Loss:
$40
1 comment
Guest

I wished I had read this before purchasing!!!!!!!

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kim t Dde
map-marker Wilmington, North Carolina

Merchandise is a scam.

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I spent $79 on two pairs of Sweet Cathy shoes, and I'll bet I couldn't sell them for $3 a pair. Absolute junk! The ad appeared professional and the shoes looked extremely pleasing to the eye. For some reason I did not pick up where they were made. I would have never of purchased these if I knew they were coming from China. Apparently one size fits all (not remotely close to what I ordered). The shoes are extremely cheap and made with what I would consider substandard materials. Save your money. Karma.
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Loss:
$79

Preferred solution: Full refund

User's recommendation: I was misled. Had no idea they were coming from China!

2 comments
Guest

The "Arch support" shoes are anything but. In order to return I have to mail them to China, at my expense. Never again.

Guest

I agree, I purchased 2 pairs of shoes, and found them unsatisfactory, poor quality. I will never purchase again. It's a definite rip off company.

View more comments (1)
Paul B Hfg

Ordered 2 pairs of shorts, size XL, one pair fits great, 2nd pair not even close. How do I return the pair that does not fit in exchange for another pair that does.

1 pair of shorts I ordered do not fit. How do I return and exchange for the correct size. Love the shorts, very happy with the one pair that fits.would like to have 2 pair.
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Loss:
$45

Preferred solution: Exchange pair I recieved for another pair that fits

Anonymous
map-marker Saint Louis, Missouri

They followed through!

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After reading all the reviews, I figured I tossed $45 bucks out the window.

To my surprise after my first inquiry about shipping, I got a nice reply back from Mandy. It even had a link to the shipping manifest in Hong Kong!

Still I thought Id never see the ordered merchandise. However after 3 more inquiries, Mandy sent updates on shipping, every time. The link showed my order waiting for a flight to the USA. Then about 3 weeks after my order the package arrived.

Upon opening and viewing the shoes they looked as advertised. I was really surprised. I like them, really can only be used as house shoes. Would I of spent $45.00 on house shoes?

No, but these are kinda cool.

Off orange moon boots and quite unique! So I have no complaints and a Thank you to Mandy in China, Hong Kong, wherever..for my one of a kind moon boots!

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